FREE SHIPPING ON U.S. ORDERS SEE DETAILS

JOIN OUR NEWSLETTER TO GET 15% OFF YOUR ORDER SIGN UP

SHOP NOW PAY LATER WITH AFTERPAY LEARN MORE

Search

FAQs

Are All Your Products Vegan?

Yes, all our products use vegan, animal-friendly materials.

What Shipping Services Do You Provide and For Which Locations?

Continental U.S. Shipping

We offer free shipping services via FedEx Home Delivery for customers in the continental U.S. (not including Alaska and Hawaii). This shipping typically takes 2-5 business days. However, you can pay extra for express delivery if you want your order sooner. 

Shipping Outside the Continental U.S.

For orders outside the continental U.S., we partner with FedEx Crossborder to ensure our customers get their orders quickly and in good condition. 

FedEx bills you for the shipping costs, including taxes and additional charges up to your destination at checkout. You’re required to pay before the consignment departs the warehouse. The total fee will depend on several factors, including the total taxes and tariffs, your destination, the weight of the shipment, and the number of items.

How Do We Keep Our Prices Relatively Low?

We understand that not everyone can afford designer fashion, so we strive to produce well-constructed, affordable handbags and purses with trendy designs.

To get even more deals, you can get 15% off your first purchase by signing up for our newsletter. 

What is the UE Program, and How Do I Use It?

The UE program is our customer loyalty program. It is 100% free and aims to give our most valuable customers exclusive member discounts.

Every time you purchase from us, register for an account, sign in on your birthday, or follow us on Instagram, you’ll receive points that you can redeem for discounts on future purchases. Learn more about our rewards program here!

How Do I Return or Exchange My Products?

We allow a 30-day window in case you want to return products (not from 3rd party retailers). Follow the steps outlined in our return instructions.

We do not currently offer an exchange program. However, you can always return your item and shop for a new product!

How Do I Care for My Bag?

Our handbags are made from vegan leather that requires very delicate care. The bags should not be washed with water, as this could damage the material or alter the color. Instead, wipe off any stains on the bags with a dry cloth.

Take good care of your bag when you go out, and store them properly when they’re not in use. This will save the bags from stubborn stains that may be difficult to remove.

Do You Sell Wholesale?

Yes, we do sell wholesale! To learn more about carrying Urban Expressions products in your store, please visit our Wholesale Application!

Do You Have Brand Ambassadors?

Yes, we have launched an exclusive Brand Ambassador program to partner with fashion-savvy influencers who share our vision. Join our affiliate program here!

Can’t find what you’re looking for? Don’t hesitate to reach out to us!