FAQs

Are All Your Products Vegan?

Yes, all our products use vegan, animal-friendly materials.

What Shipping Services Do You Provide and For Which Locations?

Continental U.S. Shipping

We offer free continental United States shipping services for the 48 contiguous states, excluding Alaska, Hawaii, and Puerto Rico. Shipping for continental U.S. typically takes 2-5 business days. However, you can pay extra for express delivery if you want your order sooner. 

Shipping Outside the Continental U.S.

We ship worldwide! For orders outside the continental U.S., we partner with Shopify Markets Pro to ensure our customers get their orders quickly and in good condition. 

Your order total will be displayed in your preferred currency, including any applicable shipping costs from our warehouse in the United States to your selected country, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

How Do We Keep Our Prices Relatively Low?

We understand that not everyone can afford designer fashion, so we strive to produce well-constructed, affordable handbags and purses with trendy designs.

To get even more deals, you can get 25% off your first purchase by signing up for our newsletter. 

How Do I Return or Exchange My Products?

We gladly offer easy returns and FREE one-time exchange with a 30-day window in case you want to return or exchange products (not from 3rd party retailers). Follow the steps outlined in our return instructions. 

We provide instant exchanges! We'll put a hold on your card for the new item's cost and process your order immediately. Once your return reaches the carrier, we'll release the hold. You have 21 days to ship your item(s). If we don't see your return in transit after 21 days, we'll charge your card for the full amount.

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How Do I Care for My Bag?

Our handbags are made from vegan leather that requires very delicate care. The bags should not be washed with water, as this could damage the material or alter the color. Instead, wipe off any stains on the bags with a dry cloth.

Take good care of your bag when you go out, and store them properly when they’re not in use. This will save the bags from stubborn stains that may be difficult to remove.

Do You Sell Wholesale?

Yes, we do sell wholesale! To learn more about carrying Urban Expressions products in your store, please visit our Wholesale Application!

Do You Have Brand Ambassadors?

Yes, we have launched an exclusive Brand Ambassador program to partner with fashion-savvy influencers who share our vision. Join our affiliate program here!

Can’t find what you’re looking for? Don’t hesitate to reach out to us!