We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy!
We will gladly offer easy returns and a FREE one-time exchange for your order on unused merchandise in sellable condition for a full refund within 30 days of purchase.
All returns will be subject to a $4.99 return shipping fee, which will be deducted from your refund total. If you select the exchange option, the return shipping fee will be waived. Please note, we offer one free exchange per order only; any returns after that will incur return fees.
Outbound shipping fees from the original order are not refundable.
All items must be returned in perfect condition, unworn, unaltered, and with original packaging with tags still attached. We cannot offer refunds on items deemed damaged - scratched, used, or with missing tags.
Urban Expressions reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
We do not accept returns from 3rd party retailers. Please contact the business where you purchased our product regarding their return policy.
All hair accessories are final sale items. As such all final sale items are not eligible for refunds, exchanges and/or store credit.
All discount codes are one-time use. Promotional/coupon code discounts can't be added after an order has been placed or applied to a previous purchase or exchange.
Damaged or incorrect items are eligible for a refund only. For a replacement, please complete the return request and place a new order for your item(s).
*Urban Expressions is not responsible for any lost returns. We recommend a shipping method with proof of delivery or a tracking number.
To initiate an exchange, simply visit our return portal here and follow the steps above.
We offer one free exchange per order only; any returns after that will incur return fees.
If you've requested an exchange, your new item will be shipped along with a new tracking email.
While exchanging, you have the option for an instant exchange if you prefer not to wait for the return. For an instant exchange, we'll place a hold on your credit card for the new item's cost and process your order right away. Once your return reaches the carrier, we'll release the hold. You have 21 days to ship your item(s). If we don't see your return in transit after 21 days, we'll charge your card for the full amount of the item(s).
If you have any further questions, please contact us at: Customerservice@urbanexpressions.net